Recently, the People’s Bank of China released the “2022 Fintech Development Award” award -winning project. Xinhua Insurance’s “Smart Customer Service Cluster” won the third prize, becoming one of the representative fintech achievements of the insurance industry.
The People’s Bank of China Science and Technology Development Award was established in 1992. The award -winning project not only represents the latest research and development results of fintech, but also reflects the ability of scientific and technological innovation in the financial industry.
In response to a variety of characteristics of the insurance industry’s long service cycle, large personnel liquidity, and many types of business types, Xinhua Insurance Smart Customer Service Cluster Projects with three major smart platforms, namely artificial intelligence customer service “smart new”, lightweight, distributed accurate serviceThe cloud platform “Suithemter”, a new generation of cabinet smart terminal smart teller machines is the core, organic integration of the company’s front desk service window and background service, forming a full policy covering customers’ pre -sales consulting, support for sale, and after -sales service.The life cycle service ecology.The project can provide customers with dozens of common services such as service consulting, business processing, information inquiry, document download, etc., to provide customers with a convenient, efficient and safe intelligent service experience for the policy.
Through technical means such as data encryption, OCR, face recognition, electronic signature, and real -name mobile phone number, smart customer service clusters have stricter and uniform management in risk prevention areas such as customer information protection and customer identity, and effectively improve the company’s risk management level.
At present, the smart customer service cluster can provide the company with more than 30 million customers with a 7*24 -hour smart service experience. The annual cumulative provision of over 70 million personnel services, and the proportion of smart services has reached 75%.This important role has played an important role in this efficiency and risk prevention and control.
This project is not only an important achievement of Xinhua Insurance to implement the strategy of “technology empowerment”, but also an important fulcrum for implementing the national strategy of direct management enterprises to serve the company’s direct management enterprises.Development, enhance the service capabilities of state -owned financial enterprises, and promote the guarantee of people’s livelihood guarantees to make useful contributions.